SHIPPING & RETURNS
Last Updated: August 23, 2026
Thank you for choosing Talehunter to preserve your memories.
We create custom products designed to help you preserve hunting, fishing, outdoor, and other meaningful memories. Because many of our products are personalized and made specifically for you, our shipping and return policies differ somewhat from those of standard retail products.
Please review this policy before placing your order.
1. Order Processing
Most Talehunter orders are custom or personalized.
Orders generally require additional processing time because products may need to be engraved, customized, assembled, packaged, or otherwise prepared specifically for you.
Our estimated processing time will be displayed on the product page or provided during the ordering process when applicable.
Processing time is separate from shipping time.
For example, if an order has a processing time of 3–5 business days and a shipping time of 2–5 business days, the total delivery time may be approximately 5–10 business days.
Business days generally mean Monday through Friday and exclude applicable holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
2. Custom and Personalized Products
Many Talehunter products are custom-made and may include:
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Engraved names
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Dates
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Locations
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Custom text
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Personalized QR codes
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Custom memory pages
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Other customer-provided information
Because these products are created specifically for you, custom and personalized products generally cannot be returned simply because you changed your mind or no longer want the product.
Before placing your order, please carefully review all personalization information.
You are responsible for ensuring that names, dates, spelling, and other information submitted with your order are correct.
3. Shipping
Shipping options and estimated delivery dates will be displayed during checkout when available.
Shipping times are estimates and are not guaranteed unless Talehunter specifically states otherwise.
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
Talehunter is not responsible for shipping delays caused by circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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Natural disasters
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Holidays
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Transportation disruptions
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Incorrect or incomplete shipping information
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Lost packages
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Other circumstances beyond our reasonable control
4. Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned to Talehunter because the shipping address provided was incorrect or incomplete, we will contact you regarding available options.
Additional shipping charges may apply to resend the order.
If a package is delivered to the address provided at checkout, Talehunter is generally not responsible for packages that are subsequently lost, stolen, or misplaced.
5. Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.
If tracking indicates that your package has been delivered but you cannot locate it, we recommend:
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Checking around the delivery location.
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Checking with household members or neighbors.
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Contacting the shipping carrier.
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Contacting Talehunter if the issue remains unresolved.
We will make reasonable efforts to assist you in locating the shipment.
However, Talehunter cannot guarantee replacement or refund of packages that the carrier confirms were delivered to the correct address.
6. Damaged Products
We want your Talehunter product to arrive in excellent condition.
If your product arrives damaged, please contact us as soon as reasonably possible after delivery.
Please include:
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Your order number
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A description of the damage
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Photographs of the damaged product
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Photographs of the packaging, if applicable
Providing photographs allows us to determine what happened and work with you toward an appropriate resolution.
If the product was damaged during shipping or otherwise arrives defective, Talehunter may, at our discretion and as appropriate:
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Replace the product
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Repair the product
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Provide a refund
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Provide another reasonable resolution
7. Incorrect or Defective Products
If you receive a product that is materially different from what you ordered, contains a manufacturing defect, or contains an error made by Talehunter, please contact us.
Examples may include:
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Receiving the wrong product
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Incorrect engraving caused by Talehunter
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A missing personalization that was correctly submitted
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A defective physical product
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A QR code that was incorrectly created by Talehunter
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Significant damage occurring before delivery
If we determine that the error was made by Talehunter, we will work with you to provide an appropriate remedy, which may include a replacement or refund.
8. Customer-Caused Errors
Talehunter is not responsible for errors resulting from information incorrectly submitted by the customer.
Examples include:
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Misspelled names
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Incorrect dates
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Incorrect engraving instructions
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Incorrect personalization
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Providing an incorrect shipping address
Because personalized products are made specifically for you, we may be unable to replace or refund an item resulting from customer-submitted errors.
If you notice an error shortly after placing an order, contact us immediately. We will make reasonable efforts to correct the order if production has not yet begun.
Once a personalized product has entered production, changes or cancellations may no longer be possible.
9. Return Requests
To request a return or report a problem with an order, contact Talehunter using the contact information below.
Please include:
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Your name
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Order number
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Email address used to place the order
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Description of the issue
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Photographs of the product, when applicable
Do not send a product back to Talehunter without first contacting us and receiving return instructions.
If a return is authorized, we will provide instructions regarding where and how to send the product.
10. Refunds
If Talehunter approves a refund, the refund will generally be issued to the original payment method used for the purchase.
Once a refund has been processed by Talehunter, the time required for the funds to appear in your account may depend on your bank or payment provider.
Unless otherwise required by law, original shipping charges are generally non-refundable.
If a refund is being issued because Talehunter sent an incorrect, defective, or damaged product, Talehunter may also reimburse reasonable return shipping costs where appropriate.
11. Exchanges
Because many Talehunter products are custom-made, we generally do not offer exchanges for personalized products.
If your product is defective, damaged, or incorrectly produced by Talehunter, we may provide a replacement rather than an exchange.
Any replacement will generally be produced using the original order information unless otherwise agreed.
12. Digital Memory Pages and Digital Services
Digital memory pages, QR codes, and other digital services may be provided as part of a physical product or separately.
Because digital services may be activated or created specifically for an individual customer, refunds for digital services may be subject to different rules than physical products.
If a digital memory page has already been created, activated, or populated with customer content, cancellation or refund eligibility may be limited.
If you experience a technical problem accessing your Talehunter memory page, please contact us so we can investigate and attempt to resolve the issue.
13. QR Codes
Talehunter QR codes are created to connect physical products with digital memory pages.
If a QR code is incorrectly generated or does not properly connect to the intended Talehunter memory page due to an error on our part, please contact us.
We will investigate the issue and, where appropriate, correct the QR code, provide a replacement product, or provide another reasonable solution.
Talehunter is not responsible for QR-code functionality problems caused by:
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Physical damage
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Scratching or deterioration
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Improper use
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Alteration of the product
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Device incompatibility
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Camera or scanning problems
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Internet connectivity
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Third-party software or hardware
14. Order Cancellations
If you need to cancel an order, contact Talehunter as soon as possible.
We will make reasonable efforts to cancel an order if production or fulfillment has not yet begun.
Once a personalized product has entered production, we may be unable to cancel the order or provide a refund.
Cancellation requests are not guaranteed until confirmed by Talehunter.
15. Gifts
If you purchase a Talehunter product as a gift, the purchaser remains responsible for providing accurate order and shipping information.
If a gift recipient experiences a problem with the product, Talehunter may request information from the original purchaser to verify the order before processing a replacement or refund.
16. Customer Responsibility for Digital Memories
Talehunter is designed to help preserve memories for the long term. However, customers should maintain their own copies of important photographs, videos, audio recordings, and other digital content.
Talehunter is not intended to be the sole backup or archival location for irreplaceable memories.
Our Terms and Conditions explain additional limitations relating to the availability and long-term storage of digital memory pages and content.
17. Changes to This Policy
Talehunter may update this Shipping & Return Policy from time to time.
When we make changes, we will update the "Last Updated" date at the top of this page.
The version of this policy in effect at the time of your purchase will generally apply to that purchase, except where changes are required by law.
18. Contact Us
If you have questions about shipping, returns, refunds, damaged products, or an existing order, please contact us:
Talehunter
Website: https://talehunter.co
Email: info@talehunter.co
When contacting us about an order, please include your order number whenever possible.